Job Description
Join our award-winning customer support team in Dallas with flexible scheduling options! We're seeking empathetic communicators to deliver exceptional service while balancing work with life. Enjoy a modern downtown office, comprehensive training, and growth opportunities in a fast-paced, supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in our proprietary systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members on complex case resolutions
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Ability to type 30+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Basic computer proficiency with Windows OS