Job Description
Ready to launch your customer service career tomorrow? CustomerConnect Solutions is seeking energetic Call Center Agents in Baton Rouge, LA! Join our award-winning team where your communication skills shine and growth opportunities are endless. We provide paid training, flexible scheduling, and a supportive environment to help you thrive.
As a vital member of our customer experience team, you’ll resolve inquiries, build relationships, and deliver exceptional service. Our competitive compensation package includes hourly pay plus performance bonuses. No prior experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Meet/exceed key performance metrics (call time, resolution rate, CSAT)
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training programs to enhance product knowledge
- Identify upsell opportunities and promote company services ethically
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience under pressure
- Basic computer proficiency and typing speed (30+ WPM)
- Reliable transportation to our Baton Rouge location
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and passion for helping others succeed
- Must pass background check and drug screening