Job Description
Join our award-winning customer service team and enjoy the freedom of flexible scheduling while making a real impact! We're seeking passionate individuals to represent top brands in our modern Raleigh call center. With competitive pay, comprehensive training, and a supportive work environment, this role offers the perfect work-life balance you've been searching for. Whether you're a student, parent, or professional seeking supplemental income, our customizable shifts accommodate your lifestyle while delivering exceptional customer experiences.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to share best practices
- Participate in ongoing training and development programs
- Maintain detailed knowledge of product/service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Comfortable working in fast-paced, metrics-driven environment
- Reliable transportation to our downtown Raleigh location
- Flexibility to work evenings/weekends as needed