Job Description
Join Pittsburgh Solutions Group as a Flexible Hours Call Center Agent and transform your schedule while building a rewarding career in customer service. We offer competitive pay, comprehensive training, and a supportive environment where your work-life balance is prioritized. Our Pittsburgh-based team serves diverse industries with innovative solutions, and we're seeking empathetic communicators to represent our brands with excellence.
As a valued member of our team, you'll enjoy:
- Customizable shift scheduling (morning, afternoon, evening options)
- Remote and hybrid work opportunities
- Health benefits for part-time employees
- Career advancement paths to team leadership
- Regular performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Represent company brand with professional communication
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM
- Flexible schedule availability (including weekends)
- Positive attitude and stress resilience