Job Description
Join Pittsburgh's premier customer service team with fully flexible scheduling designed to fit your life! We're seeking passionate Call Center Agents to deliver exceptional experiences while enjoying work-life balance. No nights or weekends required – choose shifts that align with your personal commitments. Our state-of-the-art downtown Pittsburgh facility offers a collaborative environment with modern amenities and growth opportunities into leadership roles.
Why Choose Us? • Competitive hourly pay plus performance incentives • Comprehensive paid training • Health benefits for 30+ hours/week • Employee wellness programs • Free downtown parking • Referral bonuses
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding products/services
- Maintain detailed call records in CRM systems
- Meet/exceed quality and productivity targets
- Collaborate with team members for complex issue resolution
- Participate in ongoing training programs
- Uphold company confidentiality and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with CRM systems
- Flexible availability (mornings, afternoons, or evenings)