Job Description
Join our award-winning customer service team as a Flexible Hours Call Center Agent in Milwaukee! We're seeking dynamic professionals who thrive in adaptable environments to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive training, and the freedom to balance work with life through our customizable scheduling options.
At Customer Connect Solutions, we invest in your growth with ongoing development programs and a supportive culture that values work-life harmony. Perfect for students, parents, or anyone seeking a rewarding career with schedule flexibility. Apply today and transform your communication skills into a fulfilling career path!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools
- Document interactions and maintain accurate case records
- Meet performance metrics for call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adapt to flexible scheduling including evenings/weekends
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced digital environments
- Proficiency with Windows OS and basic software applications
- Strong problem-solving and conflict resolution abilities
- Flexibility to work varied shifts (including weekends)
- Positive attitude and commitment to customer satisfaction