Job Description
Join our award-winning customer service team in Phoenix! We're seeking passionate Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues using CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Document interactions accurately in Salesforce database
- Collaborate with team leads to improve service processes
- Participate in ongoing coaching and development sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (30+ WPM) and computer literacy
- Exceptional verbal communication and active listening
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening