Job Description
Join our award-winning customer service team and earn a $2,000 sign-on bonus! Oakland Connect Solutions is seeking motivated Call Center Agents to deliver exceptional support to our diverse client base. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Apply today and start your rewarding career in the heart of Oakland!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening