Job Description
Join Nexus Solutions Group as a Flexible Hours Call Center Agent in Memphis, TN! We're seeking energetic professionals to deliver exceptional customer support with adaptable scheduling options. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Whether you're a student, parent, or night owl, our flexible shifts (days, evenings, weekends) accommodate your lifestyle. Grow your career while making a tangible impact in our clients' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM software
- Flexibility to work rotating shifts including weekends
- Reliable internet connection for remote options