Job Description
Join our award-winning customer service team in Lubbock with fully flexible scheduling! We're seeking dynamic Call Center Agents to deliver exceptional support while enjoying work-life balance through customizable shift options. Enjoy competitive pay, comprehensive training, and a supportive team environment. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- 6 months+ customer service experience
- Excellent verbal communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and typing (40+ WPM)
- Flexible availability (mornings, afternoons, evenings)
- Ability to work independently in remote setting