Job Description
Join our award-winning team at Global Connect Solutions as a Customer Service Representative in sunny Miami! We're seeking energetic professionals to deliver exceptional customer experiences while working in our state-of-the-art downtown facility. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, multicultural environment. No previous call center experience required – we provide full paid training!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center a plus)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- Bilingual English/Spanish speakers highly encouraged
- Ability to work flexible shifts including evenings/weekends