Job Description
Join Lincoln Connect Solutions as a Customer Service Representative and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy a collaborative environment, industry-leading training, and career advancement opportunities. Our Lincoln hub offers competitive compensation, comprehensive health benefits, and a vibrant workplace culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed