Job Description
Join our award-winning customer service team in Albuquerque! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits, and career growth opportunities. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- 50+ WPM typing proficiency
- Strong problem-solving abilities
- Spanish/English bilingual preferred
- Proficient with Microsoft Office suite