Job Description
Join Pittsburgh Customer Solutions and transform your career with our flexible hours call center agent position! We're seeking empathetic professionals who thrive in dynamic environments while enjoying work-life balance through customizable scheduling. As a leader in customer experience innovation, we offer competitive compensation, comprehensive benefits, and growth opportunities in a supportive, tech-enabled workspace. Located in downtown Pittsburgh, our modern facility provides collaborative spaces and cutting-edge tools to empower your success.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency across multiple channels (phone, email, chat)
- Resolve complex issues using CRM systems and proprietary knowledge bases while maintaining SLA compliance
- Document interactions accurately in Salesforce and contribute to continuous improvement initiatives
- Collaborate with cross-functional teams to address systemic customer pain points
- Participate in ongoing training to master product knowledge and service excellence standards
- Support quality assurance programs through call monitoring and feedback implementation
Qualifications
- Minimum 1 year customer service experience in high-volume contact center environments
- Exceptional communication skills with ability to de-escalate sensitive situations
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail and accuracy
- Flexible availability including evenings, weekends, and holidays as needed
- High school diploma or equivalent; associate's degree preferred
- Typing speed of 40+ WPM with 95% accuracy