Job Description
Join our award-winning customer support team at Lubbock Connect Solutions! We're seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling that fits your lifestyle. As a key member of our Lubbock-based team, you'll represent industry-leading brands and build meaningful connections with customers—all with the freedom to balance work and life on your terms.
We provide comprehensive training, career advancement opportunities, and a supportive environment where your contributions are valued. Whether you're a student, parent, or professional seeking flexibility, this role empowers you to thrive professionally without compromising personal commitments.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
- Maintain product knowledge across assigned accounts
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Type 40+ WPM with high accuracy
- Must pass background check and drug screening