Job Description
Join our award-winning customer service team as a Flexible Hours Call Center Agent in Portland, OR! We're seeking empathetic communicators to deliver exceptional support while enjoying work-life balance through customizable scheduling. Perfect for students, parents, or professionals seeking part-time opportunities.
At Customer Connect Solutions, we invest in your growth with paid training, career advancement pathways, and a vibrant team culture. Our state-of-the-art downtown Portland office offers modern amenities and a supportive environment where your voice matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve issues efficiently using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain call quality metrics
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance targets including CSAT scores and handle times
- Contribute to process improvement initiatives through team feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center environment
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced digital environments
- Flexible availability including evenings and weekends
- Typing speed of 40+ WPM with strong attention to detail