Job Description
Join Phoenix Connect Solutions as a Flexible Hours Call Center Agent and transform how customers experience support! We're seeking passionate individuals to deliver exceptional service while enjoying a work-life balance through customizable scheduling. Our dynamic team thrives on innovation and employee empowerment, offering competitive compensation and growth opportunities in Arizona's thriving business hub.
As a cornerstone of our customer success team, you'll resolve inquiries with empathy and efficiency while representing industry-leading brands. With flexible day/night shifts available, you can design a schedule that fits your lifestyle without compromising career advancement.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and product expertise
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to master product knowledge
- Collaborate with team members to share best practices
- Maintain customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience valued)
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Resilience under pressure and conflict resolution abilities
- U.S. work authorization and clear background check