Job Description
Join Omaha Connect Solutions as a Flexible Hours Call Center Agent and enjoy a work-life balance that fits your schedule! We're seeking empathetic professionals to deliver exceptional customer service from our modern Omaha facility. With morning, evening, and weekend shifts available, you can customize your work hours around personal commitments. No nights required! Our competitive pay includes performance bonuses and comprehensive benefits for part-time team members. Plus, enjoy free parking and a vibrant team culture focused on growth and recognition.
Why Work With Us? We invest in your success with paid training, career advancement pathways, and a supportive management team dedicated to your development. As a leader in customer experience, we offer stability and growth opportunities in Omaha's thriving business district.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Proficiency with Windows OS and CRM software
- Flexible schedule availability (weekdays/weekends)
- Positive attitude with problem-solving mindset