Job Description
Join Milwaukee Customer Solutions as a Flexible Hours Call Center Agent and enjoy the perfect work-life balance! We're seeking empathetic and motivated individuals to deliver exceptional customer service while accommodating your schedule. Whether you're a student, parent, or professional seeking flexibility, our part-time roles offer competitive pay, comprehensive training, and a supportive team environment. No nights or weekends required – work around your life!
Why Work With Us?
- Competitive hourly wages with performance incentives
- 100% paid training and ongoing career development
- Modern downtown Milwaukee location with free parking
- Health benefits eligibility for part-time employees
- Positive, collaborative team culture
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in regular coaching sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work varied shifts (mornings/afternoons)
- Basic computer proficiency with typing 35+ WPM
- Positive attitude and problem-solving mindset