Job Description
Join Pittsburgh Customer Solutions and transform your career with our award-winning call center team! We're seeking empathetic and motivated Call Center Agents to deliver exceptional customer experiences. Enjoy the flexibility to balance work and life with our customizable shift options, competitive pay, and comprehensive benefits package. Our modern downtown Pittsburgh office features collaborative workspaces, free parking, and a supportive culture focused on growth and recognition. Apply today and become part of a team that values your unique talents while serving Fortune 500 clients across healthcare, finance, and tech sectors.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries through multi-channel support (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to share best practices
- Participate in ongoing training and development programs
- Uphold strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in Windows OS and typing 35+ WPM
- Flexible availability to cover various shifts
- Ability to work independently in a fast-paced environment
- Previous call center or BPO experience a plus