Job Description
Join our award-winning customer service team in Lubbock and enjoy the freedom of flexible scheduling! We're seeking passionate Call Center Agents to deliver exceptional support while maintaining work-life balance. Our modern facility offers cutting-edge technology and a supportive culture that values your contributions. Whether you're a student, parent, or professional seeking flexibility, we accommodate your availability with morning, afternoon, evening, and weekend shifts. Competitive pay, comprehensive training, and career advancement opportunities await!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Windows OS and typing (30+ WPM)
- Reliable high-speed internet access for remote options
- Ability to adapt to flexible schedules including weekends