Job Description
Join Denver's fastest-growing tech firm as an Immediate Hire Customer Support Trainee! No prior experience required – we provide comprehensive paid training to launch your career in customer success. Work in a vibrant downtown office with flexible schedules, growth opportunities, and a team dedicated to your development. Perfect for recent graduates or career changers seeking a supportive environment with clear advancement paths to senior support roles.
Responsibilities
- Delocate customer inquiries via phone, email, and live chat with empathy and efficiency
- Master company products/services through structured onboarding and mentorship
- Document support cases accurately in CRM systems for team continuity
- Collaborate with senior agents to resolve complex technical issues
- Identify trends in customer feedback to improve service quality
- Participate in weekly skill-building workshops and performance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Customer service mindset with patience and adaptability
- Must pass background check and pre-employment assessment