Job Description
Join our award-winning customer service team in Memphis and transform how businesses connect with their clients! At CustomerFirst Solutions, we're seeking passionate individuals who thrive in dynamic environments and want to make a real impact. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth is our priority. Apply today to start your rewarding career in one of America's most vibrant cities!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using our CRM platform and knowledge base
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in our customer management system
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities under pressure
- Proficiency with Windows applications and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-volume environments