Job Description
Join our award-winning customer service team and get paid weekly! CustomerConnect Solutions is seeking energetic Call Center Agents in Wichita, KS to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are recognized immediately. No nights or weekends required—just your dedication to helping customers succeed.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and internal knowledge bases
- Meet/exceed performance metrics (handle time, CSAT, resolution rate)
- Document interactions accurately in compliance with company standards
- Collaborate with team leads to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work in a fast-paced, metrics-driven environment
- Reliable transportation to our Wichita facility
- Must pass background check and drug screen