Job Description
Join our award-winning customer service team with flexible scheduling options designed to fit your lifestyle! Synergy Customer Solutions is seeking passionate Call Center Agents in Greensboro, NC to deliver exceptional experiences while enjoying work-life balance. We offer competitive pay, comprehensive benefits, and ongoing career development.
What We Offer:
- Flexible shifts (morning, afternoon, evening, weekend options)
- Remote and hybrid work opportunities
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Tuition assistance program
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and coaching sessions
- Adapt to evolving product knowledge and processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM software
- Ability to work independently in remote settings
- Flexible availability to cover various shifts
- Passion for customer advocacy