Job Description
Join our prestigious downtown San Diego luxury hotel as an Executive Front Desk Receptionist and elevate your career in hospitality. We offer industry-leading compensation, comprehensive benefits, and a dynamic work environment where your professionalism directly shapes our guests' experiences.
At Elite Hospitality Group, we value exceptional talent and reward it generously. This role includes performance bonuses, health insurance, retirement plans, and exclusive employee perks. If you're passionate about creating memorable first impressions and thrive in a fast-paced luxury setting, this is your opportunity to shine.
Responsibilities
- Deliver world-class guest experiences through personalized check-in/check-out procedures and concierge services
- Manage multi-line phone systems with exceptional call handling and message routing
- Coordinate VIP arrivals, special events, and complex room assignments
- Maintain accurate guest records and billing information in our property management system
- Train and mentor junior reception staff on service standards
- Resolve guest inquiries with discretion and problem-solving expertise
- Collaborate with housekeeping, security, and management teams
Qualifications
- 3+ years of luxury hospitality or high-end corporate front desk experience
- Expertise in Opera, Fidelio, or similar property management systems
- Exceptional communication skills with multilingual capabilities preferred
- Proven ability to handle high-pressure situations with grace
- Advanced knowledge of San Diego attractions and local services
- Professional appearance and polished demeanor
- Valid California driver's license with clean record
- Availability to work flexible shifts including weekends and holidays