Job Description
Join our award-winning team in sunny St. Petersburg, FL! We're seeking energetic Call Center Agents with premium equipment providedâincluding noise-canceling headsets, ergonomic workstations, and dual-monitor setups. No tech worriesâjust focus on delivering exceptional customer experiences while enjoying our modern office perks: free parking, on-site cafĂŠ, and flexible scheduling options. Perfect for career growth with paid training and advancement paths to team lead roles!
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency using our provided VoIP systems
- Resolve customer inquiries regarding products/services using CRM software (training included)
- Meet/exceed performance metrics: average handle time, first-call resolution, and CSAT scores
- Document interactions accurately in Salesforce with real-time supervisor support
- Collaborate with cross-functional teams to escalate complex issues
- Participate in monthly coaching sessions to refine communication techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Proficient in multitasking with CRM and ticketing systems
- Exceptional verbal communication and active listening skills
- Ability to maintain composure in high-pressure situations
- Reliable transportation to our downtown St. Petersburg office
- Basic computer literacy with willingness to learn proprietary tools