Job Description
Join TechNova Solutions as a Customer Support Trainee and kickstart your career in tech with our comprehensive paid training program! We're seeking motivated individuals in Virginia Beach, VA to join our dynamic team. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, benefits, and clear growth pathways into specialized support roles. Transform your passion for helping people into a rewarding career with industry leaders!
Responsibilities
- Master our products/services through structured paid training modules
- Resolve customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with senior support specialists on complex cases
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with basic computer applications
- Customer service mindset with empathy and positivity
- Ability to adapt to new technologies quickly
- Must reside in Virginia Beach or surrounding areas