Job Description
Join Boston Connect Solutions as an Equipment Provided Call Center Agent and elevate your customer service career! We supply all necessary equipment including noise-canceling headsets, ergonomic workstations, and dual-monitor setups to ensure your success in our modern downtown Boston office. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving diverse clients across technology, healthcare, and finance sectors. Apply today to start your journey with a company invested in your growth!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat using provided high-quality equipment
- Resolve complex inquiries and troubleshoot technical issues with professionalism
- Maintain detailed documentation in CRM systems while adhering to compliance protocols
- Collaborate with cross-functional teams to resolve escalated cases efficiently
- Continuously improve performance through ongoing training and feedback
- Meet/exceed key metrics including CSAT, AHT, and first-call resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume contact center
- Excellent verbal/written communication skills with clear diction
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Type minimum 45 WPM with 95% accuracy
- Ability to multitask in fast-paced environment with provided equipment
- Flexibility to work evenings/weekends as needed