Job Description
Join Pittsburgh Connect Solutions and launch your career in customer service with fully provided equipment! We're seeking motivated Call Center Agents to deliver exceptional support from the comfort of your home. Enjoy state-of-the-art headsets, ergonomic workstations, and comprehensive training – everything you need to succeed. Work for a nationally recognized leader in outsourced customer solutions while growing your professional network in Pittsburgh's thriving tech corridor. No experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat using provided equipment
- Resolve customer concerns with empathy and professionalism according to company protocols
- Document interactions accurately in CRM systems during your shift
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
- Collaborate with team members to share best practices and improve service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear, articulate speech
- Ability to multitask in fast-paced digital environments
- Basic computer literacy with willingness to learn new software
- Reliable home internet connection (minimum 25 Mbps)
- Previous customer service experience is a plus but not required
- Must pass background check and equipment proficiency assessment