Job Description
Join Oakland's premier customer service team where we provide all necessary equipment! We're seeking motivated Call Center Agents to deliver exceptional support to our diverse clientele. Enjoy a modern workspace with ergonomic chairs, noise-canceling headsets, and dual monitors—all included. Our competitive compensation package includes health benefits, paid training, and career advancement opportunities.
Located in downtown Oakland, we're committed to fostering an inclusive, supportive environment where your voice matters. No need to worry about setup costs—just bring your skills and enthusiasm!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in our proprietary database system
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 35+ WPM
- Reliable internet connection for remote work options
- Flexibility to work rotating shifts including weekends
- Positive attitude with problem-solving mindset