Job Description
Join Lincoln Connect Solutions as a Call Center Agent where we provide all necessary equipment for success! Enjoy competitive pay, comprehensive benefits, and a supportive team environment. We're seeking motivated individuals to deliver exceptional customer service while working from our modern Lincoln facility.
What We Offer:
• Fully equipped workstations
• Paid training and career advancement
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using provided CRM systems
- Document interactions accurately in our proprietary software
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our Lincoln facility
- Flexibility with shift schedules including evenings/weekends
- Basic computer proficiency with typing 35+ WPM