Job Description
We are currently seeking ambitious and driven individuals to join our growing team as Entry Level Technical Support Specialists. This is a fantastic opportunity for recent graduates or those looking to launch a career in the IT industry. We offer comprehensive training, a supportive environment, and the chance to work with cutting-edge technology.
Why Join Us?
- Urgent Hiring: We are expanding rapidly and looking to fill these positions immediately.
- Career Growth: We prioritize internal promotion and professional development.
- Modern Environment: Work in a state-of-the-art facility in the heart of Virginia Beach.
If you are ready to start your career in technology, apply today!
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues to ensure customer satisfaction.
- Maintain accurate and detailed records of all customer interactions and support tickets.
- Collaborate with senior technicians to resolve complex technical problems efficiently.
- Stay updated on the latest technology trends and product knowledge to provide accurate guidance.
- Escalate unresolved issues to the appropriate department while keeping the customer informed.
Qualifications
- High School Diploma or GED equivalent (Bachelor’s degree preferred but not required).
- Basic computer literacy and familiarity with operating systems (Windows, macOS, and Android/iOS).
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work in a fast-paced, high-volume environment.
- Problem-solving mindset with a willingness to learn new technical skills.
- Reliable internet connection and a quiet workspace (if remote).