Job Description
We are seeking a motivated Entry-Level Technical Support Specialist to join our dynamic team in Oklahoma City. At Apex Digital Solutions, we believe in growing talent from within. We offer a comprehensive, paid training program for candidates with little to no prior technical experience.
In this role, you will be the first point of contact for our clients, resolving technical queries and ensuring seamless service delivery. If you have a problem-solving mindset and a passion for technology, we will provide the roadmap to launch your career.
Why Join Us?
- Comprehensive paid training program.
- Career growth opportunities in IT support.
- Modern, collaborative work environment.
- Competitive benefits package.
Responsibilities
- Provide exceptional customer support via phone, email, and chat to diagnose and resolve technical issues.
- Utilize training resources to learn and master our software and hardware products.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with senior technical staff to escalate complex problems effectively.
- Stay updated on product knowledge through continuous learning sessions.
- Assist in troubleshooting network connectivity and device configuration issues.
- Maintain a high level of professionalism and empathy during customer interactions.
Qualifications
- High school diploma or GED required; technical degree a plus but not mandatory.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong problem-solving skills and logical thinking abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Reliable internet connection and a dedicated workspace.
- A valid driver's license is preferred.