Job Description
We are seeking a driven Technical Support Associate to join our expanding team in San Francisco, CA. This is an excellent opportunity for individuals looking to start a career in Information Technology. We offer comprehensive training and mentorship, meaning no prior experience is required.
Whether you are based locally in San Francisco or prefer a remote setup (including Virginia), we want to hear from you. If you are ready to start tomorrow and are eager to learn, we have a place for you.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all customer interactions and resolutions in the CRM system.
- Participate in daily training sessions to master new IT protocols and tools.
- Collaborate with senior IT staff to resolve complex technical tickets.
- Ensure a high level of customer satisfaction and retention.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Basic understanding of computer operating systems (Windows and macOS).
- Strong written and verbal communication skills.
- Willingness to learn new technologies and adapt to a fast-paced environment.
- Reliable internet connection (essential for remote positions).