Job Description
Are you ready to launch your career in tech?
Apex Digital Solutions is currently hiring immediately for Entry Level Technical Support Representatives in Seattle, WA. We are seeking enthusiastic individuals who are ready to learn, grow, and make an immediate impact in a fast-paced environment.
As a leading provider of technology solutions, we are expanding our team to meet high demand. We provide comprehensive training and a clear path for career advancement. This is an excellent opportunity for recent graduates or those looking to switch careers into the IT sector.
Why Join Us?
- Competitive starting salary ($40k - $55k).
- Full benefits package (Medical, Dental, Vision).
- Free professional development and certification courses.
- Modern office environment in the heart of Seattle.
Responsibilities
- Provide high-quality technical support to customers via phone and email.
- Troubleshoot basic hardware and software issues for clients.
- Document customer interactions and technical solutions accurately.
- Collaborate with senior engineers to resolve complex technical queries.
- Stay updated on the latest software updates and company products.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills (35+ WPM).
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and software systems.
- No prior experience required; we provide on-the-job training.