Job Description
We are seeking a motivated and detail-oriented Entry Level Technical Support Specialist to join our dynamic team in San Diego. If you are passionate about technology and looking to launch a rewarding career in IT, this is the perfect opportunity for you. We provide comprehensive training and a supportive environment for recent graduates and career changers.
As a key member of our support team, you will play a vital role in ensuring our clients have seamless access to our software solutions. We value innovation, customer satisfaction, and professional growth. Join us and become part of a company that is shaping the future of technology.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and remote access.
- Install, configure, and maintain computer systems, printers, and peripherals for new and existing clients.
- Diagnose and resolve network connectivity problems and operating system errors.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with senior engineers to escalate complex technical issues and participate in root cause analysis.
- Conduct software updates and security patching as required to maintain system integrity.
- Assist in the management of IT inventory and asset tracking.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Basic understanding of Windows and macOS operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a focus on customer service.
- Willingness to learn new technologies and complete training programs.
- Reliable internet connection and a quiet home office environment for remote support.