Job Description
Are you looking for immediate hire jobs in Portland, OR with no experience required? We are expanding our operations and are seeking motivated individuals to join our team as Junior Technical Support Specialists.
We understand that starting a new career can be daunting. That is why we offer comprehensive paid training to get you up to speed. If you have a passion for technology and a willingness to learn, this is the perfect opportunity for you.
Join a dynamic team where your growth is our priority.
Responsibilities
- Provide friendly and professional technical support to customers via chat, email, and phone.
- Assist users in troubleshooting hardware and software issues.
- Document customer interactions and technical resolutions in the ticketing system.
- Collaborate with senior engineers to resolve complex technical escalations.
- Stay current on product features and technical documentation.
- Identify opportunities to improve customer satisfaction and product usability.
- Maintain a high level of professionalism and reliability during shifts.
Qualifications
- High School Diploma or GED required.
- No prior technical experience is necessary; we teach you everything you need to know.
- Strong communication skills and a customer-first attitude.
- Reliable internet connection and a quiet workspace at home.
- Ability to type comfortably and navigate multiple computer windows.
- Willingness to learn new software and adapt to changing procedures.
- Availability to work full-time hours, including weekends or evenings.