Job Description
Are you ready to launch your career in the technology sector? Apex Solutions Group is currently seeking driven, entry-level professionals to join our team in San Diego. We offer a comprehensive training program designed to equip you with the skills needed to excel in technical support and customer relations.
Our culture values mentorship, growth, and diversity. If you are a quick learner with a passion for helping others, we want to meet you. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry without prior experience.
What We Offer:
- Full-time employment with a competitive benefits package.
- Comprehensive, paid training program for career changers.
- Career advancement opportunities within the organization.
- Modern office environment in the heart of San Diego.
Responsibilities
- Assist customers with technical inquiries via phone, chat, and email.
- Diagnose and resolve basic to intermediate software and hardware issues.
- Document all customer interactions and issue resolutions accurately.
- Collaborate with team leads to develop solutions for complex customer problems.
- Stay updated on the latest technology trends and company products.
- Participate actively in training workshops and skill-building sessions.
Qualifications
- High School Diploma or equivalent required.
- Ability to type 35+ WPM.
- Strong interpersonal and communication skills.
- Willingness to work full-time hours (Monday - Friday).
- Basic proficiency with Microsoft Office Suite.
- Passion for learning new technologies and systems.