Job Description
Are you looking to launch a career in technology? We are currently hiring Entry Level Technical Support Specialists in Albuquerque, NM.
We are a leading technology firm dedicated to providing top-tier support to our clients. We are looking for motivated individuals who are eager to learn, possess strong communication skills, and want to start a rewarding career in IT.
Why Apply?
- No Experience Required: We provide comprehensive training for all new hires.
- Competitive Pay: $18.00 - $25.00 per hour based on skills.
- Growth Opportunities: Clear internal pathways for advancement.
Join our team and start building your future today.
Responsibilities
- Provide first-level technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware, software, and network connectivity issues.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with senior technicians to resolve escalated tickets efficiently.
- Stay updated on product features and technical documentation to assist clients accurately.
- Maintain a positive and professional demeanor when interacting with diverse customers.
Qualifications
- High school diploma or GED equivalent (Associate's degree is a plus).
- Strong desire to learn new technologies and processes.
- Excellent verbal and written communication skills.
- Basic computer literacy and ability to navigate operating systems.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and workspace if working remotely.