Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions Inc. is seeking motivated entry-level candidates to join our IT Support team in Minneapolis. No prior experience required—we provide all necessary training to build your skills in network administration, cybersecurity fundamentals, and client support. Our 12-week paid training program combines hands-on workshops, mentorship from industry experts, and real-world project experience. Join a forward-thinking company offering competitive benefits, career advancement opportunities, and a collaborative work environment. Transform your passion for technology into a professional career today!
Responsibilities
- Provide technical support to internal staff via phone, email, and in-person assistance
- Install, configure, and troubleshoot hardware and software systems
- Document technical issues and resolutions in our ticketing system
- Assist with network monitoring and basic security protocols
- Collaborate with senior technicians to resolve complex technical problems
- Participate in ongoing training to maintain technical proficiency
- Contribute to IT documentation and knowledge base articles
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies
- Reliable transportation to our downtown Minneapolis office