Job Description
Welcome to Apex Digital Solutions, where innovation meets opportunity. We are currently seeking a dedicated and eager Entry Level Technical Support Specialist to join our growing team in Orlando, Florida. We believe in nurturing talent and providing a clear pathway for career advancement.
As a Entry Level Technical Support Representative, you will be the first point of contact for our clients. We offer comprehensive training to ensure you have the skills needed to succeed. This is a fantastic opportunity for recent graduates or anyone looking to break into the tech industry without prior experience. Join us in shaping the future of customer experience.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat support.
- Troubleshoot basic technical issues and resolve customer inquiries efficiently.
- Document all interactions and technical issues in our support ticketing system.
- Collaborate with senior team members to learn best practices and technical procedures.
- Stay updated on company products and services to assist clients effectively.
- Identify opportunities to improve customer satisfaction and retention.
Qualifications
- Eager to learn and grow within a dynamic technology environment.
- Strong verbal and written communication skills with a professional tone.
- Basic computer literacy (Windows and Mac experience is a plus).
- Ability to work full-time in a fast-paced setting.
- High school diploma or equivalent required.
- Reliable internet connection and computer access for remote training.