Job Description
Are you eager to launch your career in the dynamic world of technology but lack formal work experience? Nexus Tech Solutions is seeking motivated individuals to join our growing team as Entry Level Technical Support Specialists. We offer comprehensive training and a clear path for career advancement for those ready to learn and grow.
As an Entry Level Support Specialist, you will be the first point of contact for our clients, assisting them with technical inquiries, troubleshooting hardware and software issues, and ensuring a seamless user experience. We believe in investing in our talent, which is why we provide paid training to help you master the necessary skills from day one.
As an Entry Level Support Specialist, you will be the first point of contact for our clients, assisting them with technical inquiries, troubleshooting hardware and software issues, and ensuring a seamless user experience. We believe in investing in our talent, which is why we provide paid training to help you master the necessary skills from day one.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and resolve basic hardware and software issues for end-users.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with senior technicians to escalate complex technical queries.
- Stay updated on new technologies and company products to provide accurate information.
- Participate in weekly training sessions to enhance technical knowledge and soft skills.
- Maintain a positive and professional demeanor while handling high-volume support tickets.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- No prior technical experience required; we provide the training.
- Strong desire to learn new technologies and solve problems.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic computer literacy is preferred.
- Reliable internet connection and a dedicated workspace are required.