Job Description
We are looking for driven Entry Level Technical Support Specialists to join our elite support team in Dallas, Texas. This is a fantastic opportunity for recent graduates or career changers to break into the IT industry. We offer comprehensive paid training and a supportive environment for our night shift operations.
In this role, you will be the face of our brand, ensuring our clients receive top-tier technical assistance during our peak operational hours.
Responsibilities
- Provide technical assistance and troubleshooting for hardware and software issues via phone and email.
- Guide customers through step-by-step solutions to resolve technical problems efficiently.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of professionalism and empathy while managing high-volume tickets.
- Collaborate with senior engineers to escalate complex issues and ensure timely resolution.
- Stay updated on new software updates and company technical protocols.
- Contribute to a positive team culture by sharing knowledge and supporting colleagues.
Qualifications
- High school diploma or GED is required.
- No prior technical experience is necessary; we provide full training.
- Basic computer literacy and typing skills.
- Strong verbal communication and active listening abilities.
- Ability to work rotating night shifts (e.g., 6:00 PM - 3:00 AM).
- Reliable internet connection (if remote hybrid position).
- Self-motivated with a strong desire to learn new technologies.