Job Description
Launch Your Career with Comprehensive Training
Are you looking for a high-growth opportunity where your potential is more important than your experience? Apex Digital Solutions is currently hiring Night Shift Technical Support Specialists in Indianapolis, IN. We are dedicated to helping you build a successful career in the IT industry through our industry-leading training programs.
Why Join Us?
- No Experience Required: We provide full training on the latest technologies and customer service protocols.
- Night Shift Premium: Enjoy competitive pay with shift differential benefits.
- Career Advancement: Clear pathways from Entry-Level to Team Lead and Management roles.
What You Will Do
As a Night Shift Specialist, you will be the first point of contact for our clients, ensuring they have seamless technical experiences.
Responsibilities
- Provide professional and empathetic technical support to customers via phone, email, and live chat during the night shift.
- Troubleshoot hardware, software, and network connectivity issues for a diverse client base.
- Walk customers through diagnostic steps to resolve technical problems efficiently.
- Escalate complex issues to senior engineers while providing a warm handoff.
- Maintain accurate records of all support interactions in our CRM system.
- Stay updated on product knowledge and technical documentation.
Qualifications
- High school diploma or GED is required; associate degree in IT or related field is a plus.
- Basic computer literacy and familiarity with Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work a rotating night shift schedule (10:00 PM - 7:00 AM).
- Strong problem-solving skills and a customer-centric attitude.
- Reliable internet connection and a quiet workspace (home-based or hybrid).