Job Description
Welcome to TechNova Solutions, where innovation meets opportunity. We are seeking a driven Entry-Level Technical Support Specialist to join our expanding team in Long Beach. If you are a recent graduate or looking to pivot into the tech industry, this is your chance to launch a rewarding career with comprehensive training and mentorship.
We pride ourselves on a modern, collaborative culture that values growth and learning. As a member of our support team, you will be the face of our technical expertise, helping clients navigate complex challenges with ease.
Why Join Us?
- Competitive starting salary and full benefits package.
- On-site training program for all new hires.
- Career advancement opportunities within a growing tech firm.
Responsibilities
- Provide first-level technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Assist in setting up and configuring new user accounts and devices.
- Document all technical issues and resolutions accurately in our ticketing system.
- Collaborate with senior technicians to escalate and resolve complex cases.
- Maintain a high level of customer satisfaction through clear communication.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- No prior experience necessary – we provide full training.
- Basic computer literacy (Windows, Mac OS, Microsoft Office Suite).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Ability to work in a fast-paced, team-oriented environment.