Job Description
Are you ready to launch a career that truly matters? NexGen Solutions is looking for ambitious individuals to join our fast-paced Entry Level Technical Support team in Chicago. We are not just hiring employees; we are building a family of innovators. No prior experience is required—we provide comprehensive paid training starting tomorrow.
Why Choose NexGen?
- Immediate Impact: Start contributing to our mission of connecting people with technology from day one.
- Fast Career Growth: Our proven promotion structure allows you to advance into Senior Leadership roles within 18 months.
- Modern Culture: Work in a dynamic, collaborative environment that values creativity and drive.
Join a team that is reshaping the industry and offers the stability and growth you’ve been looking for.
Responsibilities
- Resolve Technical Inquiries: Assist customers with product setup, troubleshooting, and technical questions via phone and email.
- Client Communication: Build lasting relationships with clients by providing clear, patient, and professional support.
- Issue Documentation: Accurately log customer interactions and technical issues into our CRM system to improve service protocols.
- Team Collaboration: Work closely with senior support staff to identify trends and improve overall service quality.
- Product Feedback: Communicate common customer concerns to the product development team to help shape future innovations.
Qualifications
- Educational Background: A high school diploma or GED is required.
- Computer Literacy: Basic proficiency with computers and operating systems.
- Communication Skills: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Work Ethic: A self-motivated approach with a strong desire to learn and succeed in a sales and support environment.
- Availability: Must be available to work full-time shifts, including weekends if necessary.