Job Description
Join a High-Growth Team in the Heart of Denver
Apex Digital Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team. We are looking for individuals who are ready to kickstart their career in IT with immediate availability. If you are passionate about technology, enjoy solving problems, and want to work in a collaborative environment, we want to hear from you.
Why Choose Apex?
- Immediate Start: Onboarding begins within 48 hours of selection.
- Growth Opportunities: Clear path to Senior Support and IT Management roles.
- Modern Environment: Work with cutting-edge tools in a downtown Denver office.
Don't miss this chance to launch your career with a company that values innovation and talent. Apply today!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist clients with network connectivity problems and account access inquiries.
- Document all technical issues and resolutions in the CRM system to maintain a knowledge base.
- Collaborate with senior IT staff to identify root causes of complex technical problems.
- Conduct routine system checks and updates to ensure optimal performance.
- Communicate technical concepts clearly to non-technical users in a professional manner.
Qualifications
- High School Diploma or GED required; Bachelor’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and software applications.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Must be available to start immediately.