Job Description
Are you eager to launch your career in the fast-paced world of technology? Portland Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. If you are passionate about problem-solving and eager to learn, we want to hear from you. We offer immediate hiring and comprehensive training for the right candidate.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Opportunity for rapid career growth and certifications.
- Modern, collaborative office environment in the Pearl District.
- Comprehensive health benefits package.
Don't let a lack of formal experience hold you back. We value attitude, aptitude, and a hunger to learn. If you are ready to start your journey in IT, apply today!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person troubleshooting.
- Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
- Assist with the installation, configuration, and maintenance of computer systems and networks.
- Manage user accounts, passwords, and access permissions within the Active Directory environment.
- Document technical issues and resolutions in the ticketing system for future reference.
- Collaborate with the senior IT team to improve system efficiency and user experience.
- Conduct basic hardware inventory and supply management.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and understanding of operating systems (Windows, macOS).
- Strong customer service skills and the ability to communicate technical concepts clearly to non-technical users.
- Fresh graduates or career changers with a genuine passion for technology are encouraged to apply.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain relevant IT certifications (we provide training and support).
- Valid driver’s license is preferred but not required.