Job Description
Are you ready to launch your career in the tech industry?
TechNova Solutions is looking for a motivated Technical Support Associate to join our growing team in Kansas City, MO. We are offering an immediate hire opportunity for driven individuals with a passion for technology and helping others succeed.
As a key member of our Customer Success team, you will be the first point of contact for our clients, ensuring they have a seamless experience with our software solutions. We believe in promoting from within and providing the training you need to excel.
Why Join Us?
• Immediate Start: Don't wait—begin making an impact today.
• Competitive Pay: $45,000 - $55,000 + Benefits.
• Career Growth: Clear pathways to Senior Support and Management roles.
• Modern Culture: Work in a collaborative, innovative environment in the heart of KC.
TechNova Solutions is looking for a motivated Technical Support Associate to join our growing team in Kansas City, MO. We are offering an immediate hire opportunity for driven individuals with a passion for technology and helping others succeed.
As a key member of our Customer Success team, you will be the first point of contact for our clients, ensuring they have a seamless experience with our software solutions. We believe in promoting from within and providing the training you need to excel.
Why Join Us?
• Immediate Start: Don't wait—begin making an impact today.
• Competitive Pay: $45,000 - $55,000 + Benefits.
• Career Growth: Clear pathways to Senior Support and Management roles.
• Modern Culture: Work in a collaborative, innovative environment in the heart of KC.
Responsibilities
- Provide first-level technical support and troubleshooting to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with the engineering and product teams to report bugs and suggest feature improvements.
- Conduct product training sessions for new clients to ensure optimal usage.
- Monitor system performance and proactively identify potential issues.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy with a strong understanding of Windows, macOS, and Android.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a logical approach to technical issues.
- Must be willing to learn new technologies quickly.
- Must be authorized to work in the United States.